Toner Box Labeling Improves MPS Customer Experience

Cluttered mailroom.PNG

MPS providers looking to differentiate their solution know that toner box labeling improves the customer experience. SYNNEX recently expanded its labeling capabilities making it easier and more cost effective for dealers to offer this service.

I sat down with Bob Evans from SYNNEX’s PRINTsolv division to discuss why dealers label, how solutions providers should approach launching MPS, and what SYNNEX’s value proposition looks like in the managed print industry today.

Jennings Tinsley: What is toner box labeling and why do some end users value this service?

Bob Evans:  Toner routing labeling helps close the loop on getting the toner to the correct printer.  Having SYNNEX drop ship your toners directly to end-user saves time and money vs a reseller delivering themselves.  However, in the drop ship MPS model, the end-user typically does not have any specific advance knowledge of toner arriving at the receiving dock.  While SYNNEX has always included routing information on the packing slip, there are times that the packing slip is separated from the toner box.  By having the routing instructions on the toner, the end-user can easily determine which printer that specific toner is for.

JT: How does SYNNEX support dealers who need to offer their customers a labeling solution?

BE: Adding routing labels to your supplies order is simple. Whether you send PO’s manually, through XML/EDI, or automated ordering through PRINTsolv, our system collects the routing instructions and prints them on a sticker at the warehouse before shipment. Since this is a value added service, there is a small fee per label. You can check out our labeling flyer or contact your SYNNEX account manager for more information: SYNNEX Routing Label Solution July 2017

JT: Managed Print Services is expected to grow by 5% annually through 2021 (according to IDC). What does SYNNEX’s MPS value proposition look like today? 

BE: SYNNEX offers all of the software, services and expertise to get your MPS solution off the ground. SYNNEX’s PRINTSolv solution enables resellers to deliver automated toner replenishment or a full MPS solution.  Our integration with HP programs, means that dealers can leverage the best possible HP OEM pricing for each contract situation.  Our PRINTSolv Dashboard software provides an efficient platform to manage multiple contracts.  Access to the Dashboard can be given to end-users, so they can see their usage patterns, track toner shipments, and when devices are estimated to need the next toner.

JT: What advice can you give VARs and Office Product Dealers exploring MPS as a possible new offering?  

BE: Take advantage of the tools and services that SYNNEX offers to help you build an MPS or auto toner replenishment offering.  Use the 10+ years of expertise that PRINTSolv brings to the table to enable your value added services to stand out relative to your competitors.  Assign an MPS champion that should be sales focused to build your contract portfolio.  Once you are working with a customer in a contractual relationship, you can use the PRINTSolv tools to help you uncover additional revenue opportunities.  As example, you will be able to compare high operating cost printers and show your customer how they will save by replacing those machines with lower operating cost models.

SYNNEX Corporation Selected by HP Inc. to Distribute the New A3 Printer Portfolio

Major distributor provides access to highly-anticipated new offerings from global leader in print

GREENVILLE, S.C., May 8, 2017 /PRNewswire/ — SYNNEX Corporation (NYSE: SNX), a leading Technology Solutions distributor, today announced that it has been selected to distribute HP Inc.’s new A3 multifunction laser printers (MFPs). Building on SYNNEX’ extensive HP offerings, the addition of the A3 portfolio enhances SYNNEX’ line card with high-speed, intelligent, and exceedingly secure printer-copiers. As resellers and managed services providers look to establish or expand their footprints in the high-margin print services field, they can access next-generation technologies backed by SYNNEX’ signature solutions and support.

SYNNEX Corporation logo

SYNNEX has been selected as an authorized distribution partner for HP A3 printers in both the US and Canada. HP Inc. is the global leader in printing, and SYNNEX has been one of the largest distributors of HP products in North America for more than 20 years. Now, the entry of HP Inc.’s A3 MFPs into the marketplace allows resellers to deliver the latest printing innovation – transforming end-users’ printer-copier experience with innovation engineered for security.

“SYNNEX is pleased to bring the leading-edge A3 portfolio to the North American market,” said Peter Larocque, President, North American Technology Solutions, SYNNEX Corporation. “HP Inc.’s leadership in innovation, quality and reliability continues to have a significant influence on the printing market, and the addition of the A3 line provides tangible growth opportunities for SYNNEX customers.”

“We are tremendously excited about the HP A3 portfolio and the overall value proposition and accompanying business opportunities,” said Matt Schotten, Vice President, Managed Print Services, ImageNet Consulting. “SYNNEX has been an incredible partner in helping us grow our traditional LaserJet and Page Wide Solutions business, and we look forward to the continued exemplary support with HP’s A3 portfolio.”

“We have trusted SYNNEX for more than 10 years,” said Rich Houghton, President, ManagedPrint, Inc. “They have been our main distributor of HP printers, MFPs and supplies. The reason we have been with them for 10 years is very simple: it’s the people. The people at SYNNEX resolve any issue we come across, and are always flexible and understanding. We look forward to continuing our relationship with SYNNEX for the new A3 product line from HP.”

The copier market has eagerly awaited HP’s new A3 portfolio, which became available through SYNNEX in early May. For resellers seeking more information on HP A3 through SYNNEX, please contact Jennings Tinsley (Jenningst@Synnex.com) or Megan Stathakis (Meganst@Synnex.com). For more information about SYNNEX, visit www.synnex.com.

About SYNNEX
SYNNEX Corporation (NYSE: SNX), a Fortune 500 corporation and a leading business process services company, provides a comprehensive range of distribution, logistics and integration services for the technology industry, as well as outsourced services focused on customer engagement strategy to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products and also provides systems design and integration solutions. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services around customer engagement strategy, process optimization, technology innovation, front and back-office automation and business transformation to clients in ten identified industry verticals. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia-Pacific and Europe. Additional information about SYNNEX may be found online at www.synnex.com.

Get in touch with the SYNNEX HP Print team to learn how A3 can benefit your business

Size Matters: Why HP’s New Printers Are Small

Honey I Shrunk

Much like Rick Moranis’ character from “Honey I Shrunk The Kids”, HP is shrinking the size of its new printers. In a press release Tuesday HP announced its new line of LaserJet printers and JetIntelligence branded toner CLICK HERE.

But is smaller better?

Here is what you need to know about HP’s spring new product introductions:

  • COMPACT: Lets face it. Printers take up a lot of room.

Big Guy

When channel partners ask me for a printer recommendation one of the most common criteria they give me is “make sure its not too big”. HP’s new lineup of color printers and MFPs are up to 41% smaller than competitive products. What does this mean for your customer? More functionality without cluttering their work-space. A friend who works at HP described the big product reveal from internal training: An HP M276NW (current device) was sitting on the table. The trainer lifted up the device (just a shell) to reveal the new replacement product inside. That’s a powerful visualization of how the new M252, M277 and M552 are so much more compact.

M277DW

  • FASTER First Page Out: Your customers are tired of standing there waiting for the printer to warm up

Wait

The new line-up of LaserJet printers and MFPs offer fastest-in-class  output. This means your customers are getting first page out 48% faster than competitive products and 36% faster output. Less time waiting for the darn thing to start up, more time getting work done!

  • HIGHER Page Yields: Stop replacing cartridges so often

cartridge

The biggest piece of news to come out of the press release is actually about toner. Every new LaserJet product will use a newly formulated toner called JetIntelligence. The cartridges are filled with ColorSphere 3 toner that melts at a lower temperature. This means less energy used and 33% more pages per cartridge. With new anti-fraud technology you know you’re getting reliable HP OEM toner. (SHHHH! don’t tell the compatible guys that JetIntelligence is impossible to re-manufacture)

If you want to read more about the new LaserJet and JetIntelligence products click the “LaserJet Spring ’15 Launch” tile in My HP Sales Guide 

Spring NPI

SYNNEX caries the full line of HP LaserJet and JetIntelligence Products. Contact the HP Business Development Team at SYNNEX for more information:

Jennings Tinsley: 864-349-4784 / jenningst@synnex.com

Liz Kinney: 864-373-7378 / lizk@synnex.com